Delivery & Returns

DELIVERY

Attention: When will my order be delivered during this period?

Due to COVID-19 safety regulations, we're very busy. Unfortunately we can't guarantee our usual service levels, but please bear with us: we're working to deliver all orders as fast as possible. Thank you for understanding!

When will my order be delivered?
Any other time, if you have placed your order before 12 pm, we aim to deliver it the next day. Please note that we do not deliver on Sundays. You can view and adjust the day of delivery on the website before you place an order. We strive to deliver the parcel to you on time, but unfortunately we cannot guarantee this. If your order consists of more than one box, these parcels may not be delivered at the same time.

Due to the current climate and measures imposed by COVID-19 safety regulations we are extremely busy right now. We are doing our best so please bear with us, we'll get your order to you as quickly as we can. Thank you for understanding!

I placed an order and received confirmation but have not heard since. Is everything ok with my order?

If you received your order confirmation email from us, that means your order is well received and we are doing our best to get it to you as soon as possible. Unfortunately we cannot provide you with a more accurate delivery date at this time, You will receive a shipping notification once your package has left our warehouse and is on its way to you. 

Can I choose a different delivery day?

Sadly we cannot, our ordering & dispatch system works on a very quick turnaround and we cannot accommodate this.


How can I track my order?
As soon as your item is dispatched you will receive an email from us and from Fedex containing your tracking link. 

I made a mistake with the delivery address. Can I still change it?
In general it is not possible to change the delivery address after placing the order. This has to do with the fact that the warehouse will start collecting your order as soon as possible in order to be able to send it out for you in time. Please check which address you enter. Should you notice that you have made a mistake in the delivery address, please contact our customer service as soon as possible on +44 (0) 1785 302760 (Monday to Friday between 9 a.m. and 4 p.m.) or send a message to our customer service team. If your order has not yet been processed by the warehouse, we will do our best to change the address for you.

Can a minor accept the delivery?
We understand that it is sometimes difficult to plan to be at home at the time of delivery. Unfortunately, Beer Devils is not allowed and does not want to sell and/or deliver any packages to persons under the age of 18. We have built several age checks into the order procedure. In order to make sure that all our products are handed over to an adult (and thus act in accordance with laws and regulations), the delivery person can inquire about the age and ask for identification. If the parcel cannot be delivered, it will be returned to our warehouse. In that case, please contact customer service.

Fedex tried to deliver my parcel, but I wasn’t home. What now?
If no one is at home, or if there is no adult who can accept the products, the delivery person will either take it back and try again the next day or will try to deliver it with a neighbor. They will leave you a note to inform you. If it has not been delivered with a neighbour, you can manage your parcel in via the tracking link. 

I order for a company, can I deduct the VAT?
Yes, please contact us directly for a VAT Invoice.

The billing address is not correct, can I change it?
Unfortunately it is not possible to change the billing address after ordering.

RETURN

I ordered something, but I'd like to return it. How can I do this?
If you want to return your products, you have to let us know within 30 days after the order has been placed. Please contact customer service or call +44 (0) 1785 302760 to inform us about this. Our customer service team will arrange a collection of your goods. Collections can take place Monday through Saturday and Beer Devils will bear the cost of returns. Please note that we cannot request a specific timeslot for collection and that the collection must take place within 14 days after your notice of return.

We will process a refund to the same method of payment used to place the order within 14 days after it has been returned to our warehouse.

Return conditions
All returned items must be in fully saleable condition, with the exception of products that were accidentally delivered damaged. If the returned items are damaged or no longer saleable, we can deduct a compensation for this from the amount we will refund to you. It is important for the appliances to be in unused and unopened condition. If it appears that the SUB has been opened or used, Beer Devils has the right to reject the return request and not refund the money.

We will process the refund as soon as possible and at the latest within 14 days after it has been returned, with the same means of payment as you used to pay for the order. However, we may delay a refund until we have received the products or (if earlier) we have received proof of return from you.

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